Samira has a background in property management and thrives on delivering exceptional customer service to tenants and landlords. With a thorough understanding of the skills required to deliver an outstanding customer experience, Samira has been a recipient of an Award of Excellence for the delivery of exceptional service in her previous role. With her strong work ethic and professionalism, Samira is an integral team member to assist the property management division with genuine service to landlords and tenants and to ensure the process is seamless for all concerned.

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“After the tenant recently left our unit at Killara, it transpired that the property was in need of considerable refreshing before re-letting. Samira assisted us proficiently and amicably at every step of this process. Samira understood the importance of getting everything done promptly to allow us to re-let the unit as quickly as possible, and we were impressed with how smoothly she coordinated the work of all the different tradespeople. She was clearly knowledgeable about how to get everything done. She communicated well and worked hard at organising tradespeople to install new carpet, blinds and hot water system, and to paint and undertake various other electrical and refurbishment tasks for us. She was happy to advise on the various matters associated with this work, and at all times she was efficient, hard-working, cheerful and courteous. She also liaised with the letting team and kept us thoroughly informed of all stages of the process. We now have a new tenant and the unit looks excellent. We feel that a staff member of this calibre really deserves praise. ”

Elliott & Burrows

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