What is personal information?
Personal information is any information that can be used to identify you. This includes any information or an opinion about you (including information or an opinion forming part of a database), whether true or not, and no matter how the information or opinions are recorded. The information may be collected from you directly or provided to us by another party.
Why do we collect personal information?
We collect personal information from you for the following purposes:
What personal information do we collect?
We collect personal information about you to enable us to assess your suitability and eligibility for buying or selling a property, property management services, applying for a home loan or for the provision of other services. You may choose not to supply any optional information requested by us but our ability to assist you may be restricted. If you give us personal information about another person you represent, it is understood that you are authorised to do so and agree that you have obtained consent from that person for us to use their personal information. We may also collect, hold, use and/or disclose personal information if you consent or if required or authorised under law.
The types of personally identifiable information we may collect include your name, address, telephone number, email, occupation and financial information
We must collect personal information only by lawful and fair means. We will collect personal information directly from you if it is reasonable or practicable to do so.
We may collect personal information in a number of ways, including without limitation:
through application forms;
When we collect personal information about you through publicly available information sources, such information will be managed in accordance with the APPs.
Unsolicited personal information is personal information that we receive which we did not solicit. Unless we determine that we could have collected the personal information in line with the APPs or the information is contained within a Commonwealth record, we must destroy the information to ensure it is de-identified.
How do we use your personal information?
We will not use your personal information for any purpose for which you would not reasonably expect us to use it for. Additionally, we will not disclose your sensitive information without your consent, unless there is a need to disclose such information in accordance with the Privacy Act or to comply with any other regulatory requirement.
Is personal information used for direct marketing?
We may use or disclose personal information (other than sensitive information) about you for the purpose of direct marketing (for example, advising you of property and/or services being offered by us).
We may use or disclose sensitive information about you for the purpose of direct marketing if you have consented to the use or disclosure of the information for that purpose.
You can opt out of receiving direct marketing communications from the Company by contacting the Privacy Officer in writing at email@example.com
When do we disclose your personal information?
You acknowledge and agree that we may disclose your personal information for any of the purposes for which it is was collected, as indicated under paragraph 4 of this policy, or where it is under a legal duty to do so.
Disclosure will usually be internally and to related entities or to third parties such as contracted service suppliers.
Before we disclose personal information about you to a third party, we will take steps as are reasonable in the circumstances to ensure that the third party does not breach the APPs in relation to the information.
Access to your personal information
If we hold personal information about you, you may request access to that information by putting the request in writing and sending it to the Privacy Officer. We will respond to any request within a reasonable period, and a charge may apply for giving access to the personal information.
There are certain circumstances in which we may refuse to grant you access to the personal information. In such situations we will give you written notice that sets out:
If we hold personal information that is inaccurate, out-of-date, incomplete, irrelevant or misleading, we must take steps as are reasonable to correct the information.
If we hold personal information and you make a request in writing addressed to the Privacy Officer to correct the information, we must take steps as are reasonable to correct the information and we will respond to any request within a reasonable period.
If we correct personal information that it has previously supplied to a third party and you request us to notify the third party of the correction, we will take such steps as are reasonable to give that notification unless impracticable or unlawful to do so.
We take reasonable steps to securely store personal details and information and protect this information from misuse, loss, unauthorised access or exposure.
We will take steps as are reasonable in the circumstances to protect the personal information from misuse, interference, loss and from unauthorised access, modification or disclosure.
If we hold personal information, it no longer needs the information for any purpose for which the information may be used or disclosed, the information is not contained in any Commonwealth record and we are not required by law to retain the information, it will take such steps as are reasonable in the circumstances to destroy the information or to ensure it is de-identified.
Privacy Officer contact details:
Our Privacy Officer can be contacted in the following ways:
Telephone number: 9449 4444
Email address: firstname.lastname@example.org
Postal address: 1295 Pacific Hwy Turramurra 2074